Contact Us

Get in Touch

We're here to help with any questions about colourising your precious memories.

General Support

For questions about colourisation, pricing, or technical issues

support@backincolour.com

Billing & Refunds

Questions about payments, credits, or refund requests

billing@backincolour.com

Privacy & Data

Data protection, privacy concerns, or deletion requests

privacy@backincolour.com

Frequently Asked Questions

How long does colourisation take?

Most photos are colourised within seconds. High-resolution images may take up to 2-3 minutes.

What if I'm not happy with the result?

Your first 3 photos are free to try. For paid credits, we offer refunds if the colourisation fails technically.

Is my data secure?

Yes. Photos are stored securely on EU servers and automatically deleted after 30 days. We never share your data.

What photo formats do you accept?

We accept JPG, PNG, and WebP formats. Maximum file size is 10MB.

Need immediate help?

Check our How it Works page or FAQ for quick answers.