Contact Us
Get in Touch
We're here to help with any questions about colourising your precious memories.
General Support
For questions about colourisation, pricing, or technical issues
support@backincolour.comFrequently Asked Questions
How long does colourisation take?
Most photos are colourised within seconds. High-resolution images may take up to 2-3 minutes.
What if I'm not happy with the result?
Your first 3 photos are free to try. For paid credits, we offer refunds if the colourisation fails technically.
Is my data secure?
Yes. Photos are stored securely on EU servers and automatically deleted after 30 days. We never share your data.
What photo formats do you accept?
We accept JPG, PNG, and WebP formats. Maximum file size is 10MB.
Need immediate help?
Check our How it Works page or FAQ for quick answers.